WORK ORDER TERMS & CONDITIONS

By accepting a work order, quote, estimate or booking with RV Creation Mobile Workshop, 

the customer agrees to the following terms and conditions.

Acceptance of a work order confirms that the customer has authorized RV Creation Mobile Workshop to carry out the services described in the work order.

The customer is responsible for ensuring that the work requested is accurately described and that RV Creation Mobile Workshop has been provided with any relevant information regarding the caravan, motorhome, equipment or previous repairs.

RV Creation Mobile Workshop will carry out the work described in the approved work order or quote.

Any additional work, repairs, parts or services not included in the original work order may incur additional charges. Where reasonably practicable, customer approval will be obtained before significant additional work is undertaken.

The customer acknowledges that caravans and motorhomes may have pre-existing faults, damage, deterioration, water ingress, corrosion, wear and tear or defects that may not be visible during an initial inspection.

RV Creation Mobile Workshop is not responsible for pre-existing conditions or damage that is unrelated to the work being performed.

If additional faults are discovered during the work, the customer will be advised where reasonably practicable and may be provided with a recommendation for further repairs.

Parts and materials supplied as part of the work will be charged to the customer as agreed.

Where appropriate, replacement parts may be subject to the manufacturer's or supplier's warranty. Warranty claims relating to supplied parts may be subject to the relevant manufacturer's or supplier's terms and conditions.

Where a customer supplies their own parts or materials, RV Creation Mobile Workshop is not responsible for defects, incorrect parts, incompatibility or failure of customer-supplied parts.

Additional labour may be charged if customer-supplied parts are found to be unsuitable or require modification or replacement.

The customer agrees to provide reasonable and safe access to the caravan, motorhome or equipment at the agreed location.

The work area must be reasonably safe and accessible. RV Creation Mobile Workshop may refuse or postpone work where the working environment presents an unreasonable safety risk.

During the course of a repair, additional faults or necessary repairs may become apparent.

Where additional work is required, RV Creation Mobile Workshop will, where reasonably practicable, discuss the additional work and associated costs with the customer before proceeding.

Emergency or necessary work required to safely complete the originally authorized repair may be discussed with the customer as soon as reasonably practicable.

Payment is due in accordance with the payment terms stated on the invoice or work order.

The customer agrees to pay for all authorized work, parts and materials supplied.

Failure to make payment when due may result in additional fees or recovery costs where permitted by law.

Cancellations or changes to an appointment should be made as soon as reasonably possible.

Cancellation fees may apply where a booking has been cancelled at short notice or where RV Creation Mobile Workshop has incurred costs or lost a reasonable opportunity to undertake other work.

Any cancellation fee will be communicated to the customer where applicable.

RV Creation Mobile Workshop takes pride in its workmanship.

If the customer believes there is an issue with the workmanship, the customer should contact RV Creation Mobile Workshop as soon as reasonably possible.

Where a genuine workmanship issue is identified, RV Creation Mobile Workshop will be given a reasonable opportunity to inspect and rectify the issue.

Customers should not arrange for another person or business to repair or alter the disputed work before RV Creation Mobile Workshop has had a reasonable opportunity to inspect the issue, unless urgent action is reasonably necessary.

Refunds are not provided for change of mind or dissatisfaction where the agreed services have been properly completed.

Where there is a genuine problem with the service, RV Creation Mobile Workshop will work with the customer to resolve the issue in accordance with the Australian Consumer Law.

Nothing in these terms and conditions excludes, restricts or modifies any rights or remedies available to the customer under the Australian Consumer Law.

RV Creation Mobile Workshop will make reasonable efforts to complete work within any estimated timeframe provided.

Estimated completion times may change due to circumstances including parts availability, unforeseen repairs, weather, access issues, supplier delays or other circumstances outside the reasonable control of RV Creation Mobile Workshop.

Where repairs involve roof resealing, sealants, water ingress or weatherproofing, the customer acknowledges that water may enter through multiple areas and that identifying the exact source of water ingress can sometimes require further investigation.

RV Creation Mobile Workshop will carry out the authorized work with reasonable care and skill. However, the business cannot guarantee that an existing or future water leak will not occur where other areas of the caravan remain defective, damaged or deteriorated.

The customer is responsible for providing accurate information regarding known faults, previous repairs, modifications and relevant issues with the caravan or motorhome.

The customer is also responsible for removing valuable, fragile or personal belongings where reasonably necessary before work commences.

RV Creation Mobile Workshop may take photographs of the caravan, components, damage and completed work for the purpose of documenting the condition of the vehicle, recording repairs and maintaining service records.

Photographs may be used as evidence of the condition before, during and after the work.

RV Creation Mobile Workshop reserves the right to stop or refuse work where the caravan, equipment, location or working conditions are considered unsafe.

Additional work required to make the work area or equipment safe may be quoted separately.

By approving the work order by, text message, email, phone confirmation or other written or electronic communication, the customer confirms that they have authorized RV Creation Mobile Workshop to proceed with the agreed work.

These terms and conditions are intended to operate consistently with the Australian Consumer Law.

Nothing in these terms and conditions is intended to remove, restrict or limit any consumer guarantee, right or remedy that cannot legally be excluded.